@font-face {
  font-family: "Inwave Open Sans";
  src: url("/assets/fonts/open-sans-latin-variable.woff2") format("woff2");
  font-style: normal;
  font-weight: 300 800;
  font-display: swap;
}

@font-face {
  font-family: "Inwave Aleo";
  src: url("/assets/fonts/aleo-latin-variable.woff2") format("woff2");
  font-style: normal;
  font-weight: 300 700;
  font-display: swap;
}

:root {
  color-scheme: dark;
  --dispatch-canvas: #1d161f;
  --dispatch-sheet: #241c26;
  --dispatch-raised: #2a222c;
  --dispatch-overlay: #312837;
  --dispatch-inset: #171219;
  --dispatch-ink: #f7f3f8;
  --dispatch-ink-soft: #ddd6e1;
  --dispatch-ink-faint: #b8afbc;
  --dispatch-ink-muted: #918895;
  --dispatch-line: rgba(247, 243, 248, 0.14);
  --dispatch-line-soft: rgba(247, 243, 248, 0.08);
  --dispatch-line-strong: rgba(247, 243, 248, 0.24);
  --inwave-slate: #61688e;
  --inwave-slate-readable: #aab2db;
  --inwave-orange: #e95119;
  --inwave-orange-readable: #ff875f;
  --inwave-purple: #681f79;
  --inwave-purple-deep: #481754;
  --inwave-lavender: #afafc6;
  --signal-blue: var(--inwave-orange-readable);
  --signal-blue-soft: rgba(233, 81, 25, 0.14);
  --signal-green: #58c7ae;
  --signal-green-soft: rgba(88, 199, 174, 0.14);
  --signal-amber: #f0b35a;
  --signal-amber-soft: rgba(240, 179, 90, 0.14);
  --signal-red: #f07a78;
  --signal-red-soft: rgba(240, 122, 120, 0.14);
  --signal-slate: #aaa4b0;
  --signal-slate-soft: rgba(170, 164, 176, 0.12);
  --control-bg: #171219;
  --control-border: rgba(247, 243, 248, 0.16);
  --control-focus: rgba(255, 135, 95, 0.42);
  --radius-control: 6px;
  --radius-panel: 10px;
  --radius-dialog: 12px;
  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-5: 20px;
  --space-6: 24px;
  --space-8: 32px;
  --space-10: 40px;
  --font-display: "Inwave Aleo", Georgia, serif;
  --font-interface: "Inwave Open Sans", "Segoe UI", sans-serif;
  --font-data: "Inwave Open Sans", "Segoe UI", sans-serif;
}

* { box-sizing: border-box; }

html { min-width: 320px; background: var(--dispatch-canvas); }

body {
  margin: 0;
  min-height: 100vh;
  color: var(--dispatch-ink);
  background: var(--dispatch-canvas);
  font-family: var(--font-interface);
  font-size: 14px;
  line-height: 1.45;
  -webkit-font-smoothing: antialiased;
  font-variant-numeric: tabular-nums;
}

h1,
h2,
h3 { font-family: var(--font-display); }

::selection { color: var(--dispatch-ink); background: var(--inwave-purple); }

* { scrollbar-color: var(--inwave-slate) var(--dispatch-inset); }

button, input { font: inherit; }
button { color: inherit; }

button:focus-visible,
input:focus-visible,
[tabindex]:focus-visible {
  outline: 3px solid var(--control-focus);
  outline-offset: 2px;
}

.skip-link {
  position: fixed;
  left: var(--space-4);
  top: -60px;
  z-index: 100;
  padding: var(--space-2) var(--space-4);
  color: var(--dispatch-raised);
  background: var(--dispatch-ink);
  border-radius: var(--radius-control);
  text-decoration: none;
}
.skip-link:focus { top: var(--space-4); }

.topbar {
  min-height: 80px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-6);
  padding: var(--space-3) clamp(20px, 4vw, 56px);
  border-bottom: 1px solid var(--dispatch-line);
  background: rgba(29, 22, 31, 0.94);
  position: sticky;
  top: 0;
  z-index: 20;
  backdrop-filter: blur(12px);
}

.brand-block,
.topbar-actions,
.live-state,
.range-control,
.panel-heading,
.status-legend,
.ticket-toolbar,
.pagination,
.drawer-header {
  display: flex;
  align-items: center;
}

.brand-block { gap: var(--space-4); }
.brand-block h1 { margin: 0; font-size: 19px; font-weight: 600; line-height: 1.05; letter-spacing: -0.01em; }
.inwave-logo { width: 126px; height: auto; flex: 0 0 auto; display: block; }
.brand-rule { width: 1px; height: 34px; flex: 0 0 auto; background: var(--dispatch-line-strong); }

.eyebrow,
.section-kicker {
  margin: 0 0 3px;
  color: var(--inwave-slate-readable);
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.11em;
  text-transform: uppercase;
}

.topbar-actions { gap: var(--space-3); }
.session-context {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: var(--space-3);
  margin-left: var(--space-1);
  padding-left: var(--space-4);
  border-left: 1px solid var(--dispatch-line);
}
.session-bars {
  width: 25px;
  height: 25px;
  flex: 0 0 auto;
  display: block;
  position: relative;
}
.session-bars i { position: absolute; display: block; border-radius: 50%; background: var(--inwave-slate-readable); }
.session-bars i:nth-child(1) { width: 4px; height: 4px; left: 1px; top: 2px; }
.session-bars i:nth-child(2) { width: 6px; height: 6px; left: 8px; top: 7px; background: var(--inwave-purple); }
.session-bars i:nth-child(3) { width: 8px; height: 8px; left: 15px; top: 13px; background: var(--inwave-orange); }
.session-bars i:nth-child(4) { width: 5px; height: 5px; left: 4px; top: 18px; background: var(--inwave-lavender); }
.session-copy { min-width: 0; display: grid; line-height: 1.15; }
.session-copy > span { color: var(--dispatch-ink-muted); font-size: 10px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; }
.session-copy strong { max-width: 190px; overflow: hidden; color: var(--dispatch-ink-soft); font-size: 11px; font-weight: 650; text-overflow: ellipsis; white-space: nowrap; }
.logout-button {
  min-height: 36px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 0 var(--space-3);
  border: 1px solid var(--control-border);
  border-radius: var(--radius-control);
  color: var(--dispatch-ink-soft);
  background: var(--dispatch-sheet);
  cursor: pointer;
  font-size: 10px;
  font-weight: 700;
  transition: background 140ms ease, border-color 140ms ease, color 140ms ease;
}
.logout-button[hidden] { display: none; }
.logout-button:hover:not(:disabled) { color: var(--dispatch-ink); background: var(--dispatch-raised); border-color: var(--dispatch-line-strong); }
.logout-button:disabled { cursor: wait; opacity: 0.55; }
.logout-button svg { width: 15px; height: 15px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.logout-button.is-loading svg { animation: session-exit 700ms ease-in-out infinite alternate; }
.live-state { gap: 7px; color: var(--dispatch-ink-soft); font-size: 12px; font-weight: 600; }
.live-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--signal-slate); }
.live-state.is-live .live-dot { background: var(--signal-green); box-shadow: 0 0 0 4px var(--signal-green-soft); }
.live-state.is-error .live-dot { background: var(--signal-red); box-shadow: 0 0 0 4px var(--signal-red-soft); }

.range-control {
  gap: 2px;
  padding: 3px;
  border: 1px solid var(--control-border);
  border-radius: 8px;
  background: var(--control-bg);
}
.range-control button,
.outcome-filters button,
.friction-filters button,
.pagination button,
.clear-filter {
  border: 0;
  cursor: pointer;
  transition: background 140ms ease, color 140ms ease, border-color 140ms ease;
}
.range-control button {
  min-width: 42px;
  height: 30px;
  padding: 0 10px;
  border-radius: 5px;
  color: var(--dispatch-ink-soft);
  background: transparent;
  font-size: 12px;
  font-weight: 650;
}
.range-control button:hover { color: var(--dispatch-ink); background: rgba(247, 243, 248, 0.07); }
.range-control button.is-active { color: var(--dispatch-ink); background: var(--inwave-purple); }

.icon-button {
  width: 36px;
  height: 36px;
  display: inline-grid;
  place-items: center;
  padding: 0;
  border: 1px solid var(--control-border);
  border-radius: var(--radius-control);
  background: var(--dispatch-sheet);
  cursor: pointer;
}
.icon-button:hover { background: var(--dispatch-raised); border-color: var(--dispatch-line-strong); }
.icon-button:disabled { cursor: wait; opacity: 0.5; }
.icon-button svg { width: 17px; height: 17px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.icon-button.is-spinning svg { animation: spin 700ms linear infinite; }

.workspace {
  width: min(1600px, 100%);
  margin: 0 auto;
  padding: var(--space-8) clamp(20px, 4vw, 56px) 64px;
  display: grid;
  gap: var(--space-6);
}

.summary-strip {
  display: grid;
  grid-template-columns: minmax(210px, 0.8fr) minmax(460px, 1.8fr) minmax(300px, 1fr);
  min-height: 196px;
  border: 1px solid var(--dispatch-line);
  border-radius: var(--radius-panel);
  background: var(--dispatch-sheet);
  overflow: hidden;
  position: relative;
}
.summary-strip::before { content: ""; position: absolute; inset: 0 0 auto; height: 2px; background: var(--inwave-purple); }
.summary-strip > * { padding: var(--space-6); }
.summary-strip > * + * { border-left: 1px solid var(--dispatch-line-soft); }
.summary-lead { display: flex; flex-direction: column; justify-content: center; position: relative; overflow: hidden; }
.summary-lead::after {
  content: "";
  width: 5px;
  height: 5px;
  position: absolute;
  right: 30px;
  top: 30px;
  border-radius: 50%;
  background: var(--inwave-slate-readable);
  box-shadow:
    9px 7px 0 1px var(--inwave-purple),
    19px 16px 0 2px var(--inwave-orange),
    5px 22px 0 2px var(--inwave-lavender);
  opacity: 0.72;
}
.lead-number {
  margin-top: var(--space-2);
  font-family: var(--font-data);
  font-size: clamp(44px, 5vw, 66px);
  line-height: 0.95;
  letter-spacing: -0.04em;
  font-variant-numeric: tabular-nums;
}
.lead-label { margin: 9px 0 0; font-size: 15px; font-weight: 650; }
.lead-context { margin: 8px 0 0; max-width: 260px; color: var(--dispatch-ink-faint); font-size: 12px; }

.summary-metrics {
  margin: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}
.summary-metrics > div { padding: var(--space-2) var(--space-5); display: flex; flex-direction: column; justify-content: center; }
.summary-metrics > div:nth-child(odd) { border-right: 1px solid var(--dispatch-line-soft); }
.summary-metrics > div:nth-child(-n+2) { border-bottom: 1px solid var(--dispatch-line-soft); }
.summary-metrics dt { color: var(--dispatch-ink-faint); font-size: 11px; font-weight: 650; }
.summary-metrics dd { margin: 3px 0 0; font-family: var(--font-data); font-size: 27px; font-weight: 650; letter-spacing: -0.04em; font-variant-numeric: tabular-nums; }
.summary-metrics span { color: var(--dispatch-ink-muted); font-size: 10px; }
.summary-metrics .metric-attention dd { color: var(--signal-amber); }
.summary-metrics .metric-danger dd { color: var(--signal-red); }

.activity-horizon { display: flex; flex-direction: column; min-width: 0; }
.horizon-heading { display: flex; justify-content: space-between; align-items: flex-start; }
.horizon-heading p { margin: 0; color: var(--dispatch-ink-faint); font-size: 12px; }
.horizon-total { font-family: var(--font-data); color: var(--dispatch-ink-soft); font-size: 12px; }
.horizon-chart { min-height: 92px; flex: 1; display: flex; align-items: end; gap: 3px; padding-top: var(--space-3); border-bottom: 1px solid var(--dispatch-line-soft); }
.horizon-bar { flex: 1 1 4px; min-width: 3px; height: 100%; display: flex; flex-direction: column-reverse; justify-content: flex-start; gap: 1px; }
.horizon-segment { width: 100%; min-height: 2px; background: var(--signal-slate); border-radius: 1px 1px 0 0; }
.horizon-segment.success { background: var(--signal-green); }
.horizon-segment.waiting { background: var(--signal-amber); }
.horizon-segment.blocked { background: var(--inwave-orange-readable); }
.horizon-segment.failed { background: var(--signal-red); }
.horizon-segment.skipped, .horizon-segment.processed { background: var(--signal-slate); }
.horizon-scale { display: flex; justify-content: space-between; padding-top: 5px; color: var(--dispatch-ink-muted); font-family: var(--font-data); font-size: 10px; }

.panel {
  border: 1px solid var(--dispatch-line);
  border-radius: var(--radius-panel);
  background: var(--dispatch-sheet);
  overflow: hidden;
}
.panel-heading { justify-content: space-between; gap: var(--space-8); padding: var(--space-5) var(--space-6); border-bottom: 1px solid var(--dispatch-line-soft); }
.panel-heading h2 { margin: 0; font-size: 18px; letter-spacing: -0.01em; }
.panel-heading p:not(.section-kicker) { margin: 4px 0 0; color: var(--dispatch-ink-faint); font-size: 12px; }
.status-legend { flex-wrap: wrap; justify-content: flex-end; gap: 7px 14px; color: var(--dispatch-ink-faint); font-size: 10px; }
.status-legend span { display: inline-flex; align-items: center; gap: 5px; }
.status-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--signal-slate); }
.status-dot.healthy { background: var(--signal-green); }
.status-dot.attention { background: var(--signal-amber); }
.status-dot.error { background: var(--signal-red); }
.status-dot.unknown, .status-dot.stale { background: var(--signal-slate); }

.friction-heading { align-items: flex-end; }
.friction-heading::before { content: ""; width: 3px; align-self: stretch; flex: 0 0 auto; margin-right: calc(var(--space-8) * -1 + var(--space-4)); background: var(--inwave-purple); }
.friction-total { min-width: 112px; text-align: right; }
.friction-total strong { display: block; color: var(--dispatch-ink); font-family: var(--font-data); font-size: 29px; line-height: 1; letter-spacing: -0.04em; }
.friction-total span { color: var(--dispatch-ink-muted); font-size: 10px; text-transform: uppercase; }
.friction-toolbar { min-height: 52px; display: flex; align-items: center; justify-content: space-between; gap: var(--space-4); padding: var(--space-2) var(--space-6); border-bottom: 1px solid var(--dispatch-line-soft); background: var(--dispatch-inset); }
.friction-toolbar p { margin: 0; color: var(--dispatch-ink-faint); font-size: 10px; text-align: right; }
.friction-filters { display: flex; align-items: center; gap: 2px; padding: 3px; border: 1px solid var(--control-border); border-radius: 8px; background: var(--control-bg); overflow-x: auto; }
.friction-filters button { height: 28px; padding: 0 var(--space-3); border-radius: 5px; color: var(--dispatch-ink-faint); background: transparent; font-size: 10px; font-weight: 650; white-space: nowrap; }
.friction-filters button:hover { color: var(--dispatch-ink); }
.friction-filters button.is-active { color: var(--dispatch-ink); background: var(--inwave-purple); }
.friction-layout { display: grid; grid-template-columns: minmax(270px, 0.72fr) minmax(540px, 1.6fr); }
.friction-agents, .friction-fronts { min-width: 0; padding: var(--space-5) var(--space-6); }
.friction-agents { border-right: 1px solid var(--dispatch-line-soft); }
.friction-column-heading { min-height: 26px; display: flex; align-items: baseline; justify-content: space-between; gap: var(--space-3); margin-bottom: var(--space-3); }
.friction-column-heading h3 { margin: 0; font-size: 13px; font-weight: 600; }
.friction-column-heading span { color: var(--dispatch-ink-muted); font-size: 9px; letter-spacing: 0.06em; text-transform: uppercase; }
.friction-agent-list, .friction-front-list { display: grid; gap: 5px; }
.friction-agent-list .loading-state, .friction-front-list .loading-state,
.friction-agent-list .empty-state, .friction-front-list .empty-state,
.friction-agent-list .error-state, .friction-front-list .error-state { min-height: 170px; }
.friction-agent { width: 100%; min-height: 57px; display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 2px var(--space-3); padding: 9px var(--space-3); border: 1px solid transparent; border-radius: var(--radius-control); color: inherit; background: transparent; cursor: pointer; font: inherit; text-align: left; position: relative; overflow: hidden; }
.friction-agent:hover { border-color: var(--dispatch-line); background: var(--dispatch-raised); }
.friction-agent.is-selected { border-color: rgba(175, 175, 198, 0.42); background: var(--dispatch-raised); }
.friction-agent-copy, .friction-agent-value { min-width: 0; display: grid; align-content: center; position: relative; z-index: 1; }
.friction-agent-copy strong { overflow: hidden; color: var(--dispatch-ink); font-size: 11px; font-weight: 650; text-overflow: ellipsis; white-space: nowrap; }
.friction-agent-copy small, .friction-agent-value small { color: var(--dispatch-ink-muted); font-size: 9px; }
.friction-agent-value { text-align: right; }
.friction-agent-value strong { font-family: var(--font-data); font-size: 14px; }
.friction-agent > i { width: var(--friction-width); height: 2px; display: block; grid-column: 1 / -1; border-radius: 1px; background: var(--inwave-purple); opacity: 0.9; }
.friction-front-list { max-height: 510px; overflow-y: auto; padding-right: 3px; }
.friction-front { width: 100%; min-height: 70px; display: grid; grid-template-columns: 32px minmax(190px, 1fr) 130px 150px; gap: var(--space-3); align-items: center; padding: var(--space-3); border: 1px solid var(--dispatch-line-soft); border-radius: var(--radius-control); color: inherit; background: var(--dispatch-raised); cursor: pointer; font: inherit; text-align: left; position: relative; }
.friction-front::before { content: ""; width: 3px; position: absolute; inset: 0 auto 0 0; border-radius: var(--radius-control) 0 0 var(--radius-control); background: var(--signal-slate); }
.friction-front.kind-failure::before { background: var(--signal-red); }
.friction-front.kind-intervention::before { background: var(--inwave-orange-readable); }
.friction-front.kind-dependency::before { background: var(--signal-amber); }
.friction-front:hover { border-color: var(--dispatch-line-strong); background: var(--dispatch-overlay); }
.friction-rank { color: var(--dispatch-ink-muted); font-family: var(--font-data); font-size: 10px; }
.friction-front-copy { min-width: 0; display: grid; gap: 3px; }
.friction-front-copy small { display: flex; align-items: center; gap: 5px; overflow: hidden; color: var(--dispatch-ink-faint); font-size: 9px; text-overflow: ellipsis; text-transform: uppercase; white-space: nowrap; }
.friction-front-copy strong { overflow: hidden; color: var(--dispatch-ink); font-size: 11px; font-weight: 650; text-overflow: ellipsis; white-space: nowrap; }
.friction-front-value { min-width: 0; display: grid; text-align: right; }
.friction-front-value strong { font-family: var(--font-data); font-size: 15px; }
.friction-front-value small { color: var(--dispatch-ink-muted); font-size: 9px; white-space: nowrap; }
.friction-share { min-width: 0; display: grid; gap: 5px; }
.friction-share::before { content: ""; height: 4px; grid-area: 1 / 1; border-radius: 2px; background: var(--dispatch-inset); }
.friction-share b { height: 4px; grid-area: 1 / 1; border-radius: 2px; background: var(--inwave-purple); position: relative; }
.friction-share small { color: var(--dispatch-ink-muted); font-size: 9px; text-align: right; white-space: nowrap; }
.friction-category-dot { width: 6px; height: 6px; flex: 0 0 auto; display: inline-block; border-radius: 50%; background: var(--signal-slate); }
.friction-category-dot.category-technical_failure { background: var(--signal-red); }
.friction-category-dot.category-configuration_gap { background: var(--inwave-purple); }
.friction-category-dot.category-manual_decision { background: var(--inwave-orange-readable); }
.friction-category-dot.category-data_quality { background: var(--inwave-slate-readable); }
.friction-category-dot.category-external_wait { background: var(--signal-amber); }
.friction-category-dot.category-business_rule { background: var(--inwave-lavender); }
.friction-category-dot.category-concurrency { background: var(--signal-blue); }
.friction-footer { min-height: 52px; display: flex; align-items: center; justify-content: space-between; gap: var(--space-5); padding: var(--space-2) var(--space-6); border-top: 1px solid var(--dispatch-line-soft); background: rgba(23, 18, 25, 0.42); }
.friction-category-list { display: flex; align-items: center; flex-wrap: wrap; gap: 7px 16px; }
.friction-category-list span { display: inline-flex; align-items: center; gap: 5px; color: var(--dispatch-ink-faint); font-size: 9px; }
.friction-category-list strong { margin-left: 2px; color: var(--dispatch-ink); font-family: var(--font-data); font-weight: 650; }
.friction-footer p { margin: 0; color: var(--dispatch-ink-muted); font-size: 9px; text-align: right; }

.agent-lanes { padding: var(--space-5) var(--space-6) var(--space-6); }
.agent-lane { display: grid; grid-template-columns: 92px 1fr; gap: var(--space-4); align-items: stretch; }
.agent-lane + .agent-lane { margin-top: var(--space-4); padding-top: var(--space-4); border-top: 1px solid var(--dispatch-line-soft); }
.lane-label { padding-top: 6px; color: var(--dispatch-ink-faint); font-size: 10px; font-weight: 700; letter-spacing: 0.09em; text-transform: uppercase; }
.lane-track { display: grid; grid-template-columns: repeat(var(--lane-count), minmax(155px, 1fr)); gap: var(--space-3); position: relative; }
.agent-node {
  min-width: 0;
  padding: var(--space-4);
  text-align: left;
  border: 1px solid var(--dispatch-line);
  border-radius: 8px;
  background: var(--dispatch-raised);
  cursor: pointer;
  position: relative;
  transition: border-color 150ms ease, background 150ms ease, transform 150ms ease;
}
.agent-node:hover { border-color: var(--dispatch-line-strong); background: var(--dispatch-overlay); transform: translateY(-1px); }
.agent-node::before { content: ""; position: absolute; inset: 0 auto 0 0; width: 3px; border-radius: 8px 0 0 8px; background: var(--signal-slate); }
.agent-node.health-healthy::before { background: var(--signal-green); }
.agent-node.health-attention::before { background: var(--signal-amber); }
.agent-node.health-error::before { background: var(--signal-red); }
.agent-node-head { display: flex; justify-content: space-between; align-items: flex-start; gap: var(--space-2); }
.agent-index { font-family: var(--font-data); color: var(--dispatch-ink-muted); font-size: 10px; }
.agent-health-label { display: inline-flex; align-items: center; gap: 5px; color: var(--dispatch-ink-faint); font-size: 10px; font-weight: 700; text-transform: uppercase; }
.agent-node h3 { margin: 13px 0 2px; font-size: 14px; font-weight: 600; line-height: 1.25; letter-spacing: 0; }
.agent-last { color: var(--dispatch-ink-faint); font-size: 10px; }
.agent-node-metrics { margin-top: var(--space-4); display: grid; grid-template-columns: repeat(3, 1fr); gap: var(--space-2); }
.agent-node-metrics span { min-width: 0; }
.agent-node-metrics strong { display: block; font-family: var(--font-data); font-size: 13px; font-variant-numeric: tabular-nums; }
.agent-node-metrics small { display: block; overflow: hidden; color: var(--dispatch-ink-muted); font-size: 10px; text-overflow: ellipsis; text-transform: uppercase; }

.ticket-heading { align-items: flex-end; }
.ticket-total { text-align: right; }
.ticket-total strong { display: block; font-family: var(--font-data); font-size: 23px; line-height: 1; }
.ticket-total span { color: var(--dispatch-ink-muted); font-size: 10px; text-transform: uppercase; }
.ticket-toolbar { gap: var(--space-3); flex-wrap: wrap; padding: var(--space-3) var(--space-6); border-bottom: 1px solid var(--dispatch-line-soft); }
.search-control { width: min(260px, 100%); display: flex; align-items: center; gap: var(--space-2); padding: 0 var(--space-3); border: 1px solid var(--control-border); border-radius: var(--radius-control); background: var(--control-bg); }
.search-control:focus-within { border-color: var(--signal-blue); box-shadow: 0 0 0 3px var(--control-focus); }
.search-control svg { width: 15px; height: 15px; flex: 0 0 auto; fill: none; stroke: var(--dispatch-ink-faint); stroke-width: 1.8; }
.search-control input { width: 100%; height: 34px; border: 0; outline: 0; color: var(--dispatch-ink); background: transparent; font-family: var(--font-data); font-size: 12px; }
.search-control input::placeholder { color: var(--dispatch-ink-muted); }
.outcome-filters { display: flex; align-items: center; gap: 2px; padding: 3px; border: 1px solid var(--control-border); border-radius: 8px; background: var(--control-bg); overflow-x: auto; }
.outcome-filters button { height: 28px; padding: 0 var(--space-3); border-radius: 5px; color: var(--dispatch-ink-faint); background: transparent; font-size: 10px; font-weight: 650; white-space: nowrap; }
.outcome-filters button:hover { color: var(--dispatch-ink); }
.outcome-filters button.is-active { color: var(--dispatch-ink); background: var(--inwave-purple); }
.clear-filter { min-height: 34px; display: inline-flex; align-items: center; gap: var(--space-2); margin-left: auto; padding: 0 var(--space-3); color: var(--signal-blue); background: var(--signal-blue-soft); border-radius: var(--radius-control); font-size: 10px; font-weight: 650; }

.table-shell { width: 100%; overflow-x: auto; }
table { width: 100%; border-collapse: collapse; table-layout: fixed; }
th { height: 38px; padding: 0 var(--space-3); color: var(--dispatch-ink-faint); background: rgba(23, 18, 25, 0.72); border-bottom: 1px solid var(--dispatch-line-soft); font-size: 10px; font-weight: 700; letter-spacing: 0.06em; text-align: left; text-transform: uppercase; }
td { height: 54px; padding: 8px var(--space-3); border-bottom: 1px solid var(--dispatch-line-soft); color: var(--dispatch-ink-soft); font-size: 11px; vertical-align: middle; }
tbody tr { cursor: pointer; transition: background 120ms ease; }
tbody tr:hover { background: rgba(247, 243, 248, 0.04); }
tbody tr:last-child td { border-bottom: 0; }
th:nth-child(1) { width: 110px; }
th:nth-child(2) { width: 172px; }
th:nth-child(3) { width: 185px; }
th:nth-child(5) { width: 72px; }
th:nth-child(6) { width: 150px; }
th:nth-child(7) { width: 40px; }
.numeric { text-align: right; font-variant-numeric: tabular-nums; }
.ticket-id { color: var(--dispatch-ink); font-family: var(--font-data); font-size: 12px; font-weight: 650; }
.cell-primary { display: block; overflow: hidden; color: var(--dispatch-ink); text-overflow: ellipsis; white-space: nowrap; }
.cell-secondary { display: block; margin-top: 2px; overflow: hidden; color: var(--dispatch-ink-muted); font-size: 10px; text-overflow: ellipsis; white-space: nowrap; }
.status-pill { display: inline-flex; align-items: center; gap: 6px; max-width: 100%; padding: 4px 8px; border-radius: 999px; background: var(--signal-slate-soft); color: var(--signal-slate); font-size: 10px; font-weight: 750; letter-spacing: 0.02em; text-transform: uppercase; }
.status-pill::before { content: ""; width: 5px; height: 5px; border-radius: 50%; background: currentColor; }
.status-pill.success { color: var(--signal-green); background: var(--signal-green-soft); }
.status-pill.waiting { color: var(--signal-amber); background: var(--signal-amber-soft); }
.status-pill.blocked { color: var(--inwave-orange-readable); background: var(--signal-blue-soft); }
.status-pill.failed { color: var(--signal-red); background: var(--signal-red-soft); }
.row-chevron { width: 16px; height: 16px; fill: none; stroke: var(--dispatch-ink-muted); stroke-width: 1.8; }
.mobile-ticket-list { display: none; }

.ticket-footer { min-height: 52px; display: flex; justify-content: space-between; align-items: center; gap: var(--space-4); padding: var(--space-2) var(--space-6); border-top: 1px solid var(--dispatch-line-soft); color: var(--dispatch-ink-faint); font-size: 10px; }
.ticket-footer p { margin: 0; }
.pagination { gap: var(--space-2); }
.pagination button { height: 30px; padding: 0 var(--space-3); border: 1px solid var(--control-border); border-radius: var(--radius-control); background: var(--dispatch-sheet); font-size: 10px; font-weight: 650; }
.pagination button:hover:not(:disabled) { border-color: var(--dispatch-line-strong); background: var(--dispatch-raised); }
.pagination button:disabled { opacity: 0.42; cursor: not-allowed; }
.pagination span { min-width: 64px; text-align: center; }

.loading-state,
.empty-state,
.error-state { min-height: 120px; display: flex; align-items: center; justify-content: center; gap: var(--space-2); color: var(--dispatch-ink-faint); font-size: 11px; text-align: center; }
.loader { width: 14px; height: 14px; border: 2px solid var(--dispatch-line); border-top-color: var(--signal-blue); border-radius: 50%; animation: spin 700ms linear infinite; }

.detail-drawer {
  width: min(520px, calc(100vw - 20px));
  height: 100dvh;
  max-width: none;
  max-height: none;
  margin: 0 0 0 auto;
  padding: 0;
  border: 0;
  background: transparent;
}
.detail-drawer::backdrop { background: rgba(8, 6, 9, 0.74); backdrop-filter: blur(2px); }
.drawer-frame { height: 100%; display: flex; flex-direction: column; border-left: 1px solid var(--dispatch-line-strong); background: var(--dispatch-raised); }
.drawer-header { justify-content: space-between; gap: var(--space-5); padding: var(--space-5) var(--space-6); border-bottom: 1px solid var(--dispatch-line); }
.drawer-header h2 { margin: 0; font-size: 21px; letter-spacing: -0.01em; }
.drawer-body { flex: 1; overflow-y: auto; padding: var(--space-6); }
.drawer-summary { display: grid; grid-template-columns: repeat(3, 1fr); border: 1px solid var(--dispatch-line); border-radius: 8px; overflow: hidden; }
.drawer-summary > div { padding: var(--space-4); }
.drawer-summary > div + div { border-left: 1px solid var(--dispatch-line-soft); }
.drawer-summary strong { display: block; font-family: var(--font-data); font-size: 18px; }
.drawer-summary span { display: block; margin-top: 2px; color: var(--dispatch-ink-muted); font-size: 10px; text-transform: uppercase; }
.drawer-description { margin: var(--space-4) 0 0; color: var(--dispatch-ink-soft); font-size: 12px; }
.drawer-link { display: inline-flex; align-items: center; margin-top: var(--space-4); color: var(--signal-blue); font-size: 11px; font-weight: 650; text-decoration: none; }
.drawer-link:hover { text-decoration: underline; }
.timeline { margin: var(--space-6) 0 0; padding: 0; list-style: none; }
.timeline-heading { margin: 0 0 var(--space-3); font-size: 12px; }
.timeline-item { position: relative; padding: 0 0 var(--space-5) 26px; }
.timeline-item::before { content: ""; position: absolute; left: 6px; top: 13px; bottom: -3px; width: 1px; background: var(--dispatch-line); }
.timeline-item:last-child::before { display: none; }
.timeline-dot { position: absolute; left: 2px; top: 4px; width: 9px; height: 9px; border: 2px solid var(--dispatch-raised); border-radius: 50%; background: var(--signal-slate); box-shadow: 0 0 0 1px var(--dispatch-line-strong); }
.timeline-dot.success { background: var(--signal-green); }
.timeline-dot.waiting { background: var(--signal-amber); }
.timeline-dot.blocked { background: var(--inwave-orange-readable); }
.timeline-dot.failed { background: var(--signal-red); }
.timeline-meta { display: flex; justify-content: space-between; gap: var(--space-3); color: var(--dispatch-ink-muted); font-family: var(--font-data); font-size: 10px; }
.timeline-title { margin: 4px 0 0; color: var(--dispatch-ink); font-size: 12px; font-weight: 650; }
.timeline-detail { margin: 3px 0 0; color: var(--dispatch-ink-faint); font-size: 10px; }
.cycle-list { margin-top: var(--space-6); }
.cycle-row { display: grid; grid-template-columns: 92px 1fr auto; gap: var(--space-3); align-items: center; min-height: 46px; padding: var(--space-2) 0; border-bottom: 1px solid var(--dispatch-line-soft); font-size: 10px; }
.cycle-time { font-family: var(--font-data); color: var(--dispatch-ink-faint); }
.cycle-row strong { display: block; color: var(--dispatch-ink); font-weight: 650; }
.cycle-row span { color: var(--dispatch-ink-muted); }

.toast { position: fixed; right: var(--space-6); bottom: -80px; z-index: 80; max-width: 360px; padding: var(--space-3) var(--space-4); border: 1px solid var(--inwave-orange); border-radius: var(--radius-control); color: var(--dispatch-ink); background: var(--dispatch-overlay); box-shadow: 0 12px 32px rgba(8, 6, 9, 0.34); font-size: 11px; transition: bottom 180ms ease; }
.toast.is-visible { bottom: var(--space-6); }

.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }

@keyframes spin { to { transform: rotate(360deg); } }
@keyframes session-exit { to { transform: translateX(2px); } }

@media (max-width: 1180px) {
  .topbar { align-items: flex-start; }
  .topbar-actions { flex-wrap: wrap; justify-content: flex-end; }
  .session-copy strong { max-width: 150px; }
  .summary-strip { grid-template-columns: 0.72fr 1.4fr; }
  .activity-horizon { grid-column: 1 / -1; border-left: 0 !important; border-top: 1px solid var(--dispatch-line-soft); min-height: 155px; }
  .friction-layout { grid-template-columns: minmax(240px, 0.65fr) minmax(470px, 1.35fr); }
  .friction-front { grid-template-columns: 28px minmax(170px, 1fr) 118px; }
  .friction-share { grid-column: 2 / -1; }
  .lane-track { overflow-x: auto; grid-template-columns: repeat(var(--lane-count), minmax(180px, 1fr)); padding-bottom: 3px; }
}

@media (max-width: 820px) {
  .topbar { align-items: flex-start; padding: var(--space-3) var(--space-5); }
  .live-state { display: none; }
  .session-context { order: 4; flex-basis: 100%; justify-content: flex-end; padding-top: var(--space-2); border-left: 0; border-top: 1px solid var(--dispatch-line-soft); }
  .session-copy { margin-right: auto; }
  .session-copy strong { max-width: min(52vw, 280px); }
  .workspace { padding: var(--space-5); }
  .summary-strip { grid-template-columns: 1fr; }
  .summary-strip > * + * { border-left: 0; border-top: 1px solid var(--dispatch-line-soft); }
  .summary-metrics { min-height: 190px; }
  .activity-horizon { grid-column: auto; }
  .panel-heading { align-items: flex-start; flex-direction: column; gap: var(--space-3); }
  .friction-heading::before { display: none; }
  .friction-total { text-align: left; }
  .friction-toolbar { align-items: flex-start; flex-direction: column; }
  .friction-toolbar p { text-align: left; }
  .friction-layout { grid-template-columns: 1fr; }
  .friction-agents { border-right: 0; border-bottom: 1px solid var(--dispatch-line-soft); }
  .friction-agent-list { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .friction-front-list { max-height: none; }
  .friction-footer { align-items: flex-start; flex-direction: column; }
  .friction-footer p { text-align: left; }
  .status-legend { justify-content: flex-start; }
  .agent-lane { grid-template-columns: 1fr; gap: var(--space-2); }
  .lane-label { padding: 0; }
  .table-shell { display: none; }
  .mobile-ticket-list { display: grid; }
  .mobile-ticket-card { width: 100%; display: grid; gap: var(--space-3); padding: var(--space-4) var(--space-5); border: 0; border-bottom: 1px solid var(--dispatch-line-soft); color: inherit; background: transparent; cursor: pointer; font: inherit; text-align: left; }
  .mobile-ticket-card:hover { background: var(--dispatch-raised); }
  .mobile-ticket-head, .mobile-ticket-meta { display: flex; align-items: center; justify-content: space-between; gap: var(--space-3); }
  .mobile-ticket-meta { color: var(--dispatch-ink-muted); font-size: 10px; }
}

@media (max-width: 580px) {
  .topbar { min-height: auto; position: static; flex-direction: column; }
  .topbar-actions { width: 100%; justify-content: space-between; }
  .session-context { margin-left: 0; padding-left: 0; }
  .session-bars { display: none; }
  .inwave-logo { width: 108px; }
  .brand-rule { height: 28px; }
  .brand-block .eyebrow { display: none; }
  .brand-block h1 { font-size: 18px; }
  .workspace { padding: var(--space-4) var(--space-3) 48px; gap: var(--space-4); }
  .summary-strip > *, .panel-heading, .agent-lanes, .ticket-toolbar, .ticket-footer, .friction-toolbar, .friction-agents, .friction-fronts, .friction-footer { padding-left: var(--space-4); padding-right: var(--space-4); }
  .summary-metrics > div { padding: var(--space-3); }
  .friction-filters { width: 100%; }
  .friction-agent-list { grid-template-columns: 1fr; }
  .friction-front { grid-template-columns: 24px minmax(0, 1fr) auto; gap: var(--space-2); }
  .friction-front-value { text-align: right; }
  .friction-share { grid-column: 2 / -1; }
  .ticket-toolbar { align-items: stretch; flex-direction: column; }
  .search-control { width: 100%; }
  .outcome-filters { width: 100%; }
  .clear-filter { margin-left: 0; align-self: flex-start; }
  .ticket-footer { align-items: flex-start; flex-direction: column; }
  .drawer-summary { grid-template-columns: 1fr; }
  .drawer-summary > div + div { border-left: 0; border-top: 1px solid var(--dispatch-line-soft); }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; animation-duration: 0.01ms !important; transition-duration: 0.01ms !important; }
}